Whether you’re considering becoming a landlord for the first time or already manage a portfolio of properties, partnering with a trusted letting agent can be crucial to your success. A trusted estate agent doesn’t just help you find tenants—they handle the day-to-day management, ensure compliance with ever-changing regulations, and protect your investment with expert advice and service.
But with so many options available, how can you spot a letting agent you can trust? The rise in popularity of buy-to-let investments has also led to a surge in poor-quality letting agents. Many of these so-called ‘experts’ are more interested in taking your money than providing a professional service—and that’s something any landlord will want to avoid. So how do you spot the reliable agents from the rest?
This handy list of tips will help you identify the letting agents worth your trust—and your business.
1. Check their accreditation
- Check for SAFEagent accreditation
Make sure the agency you’re considering is a SAFEagent. This means they’re part of the Client Money Protection (CMP) Scheme, which safeguards your money and is officially recognised by the government. It’s a key sign that the agent is operating with financial transparency and accountability. - Look for membership with The Property Ombudsman
Agents who are members of The Property Ombudsman scheme offer an added layer of protection. This gives you recourse in the event of a dispute and helps ensure that your rights—and your property—are protected under a clear code of conduct.
Keep in mind that rental agents aren’t legally required to be regulated, so it’s up to you to choose one who takes professionalism seriously. Look for letting agents who voluntarily join recognised industry bodies or accreditation schemes—this shows they’re committed to high standards and accountability.
At Patchett Homes we’re a member of The Property Ombudsman and have a Safe Agent accreditation giving you that extra piece of mind we’re operating with financial transparency and accountability.
2. Check if they can handle legal compliance
Letting a property comes with a raft of legal responsibilities—from right-to-rent checks to tenancy deposit protection, gas safety certificates, and more. A trusted letting agent will stay on top of these requirements for you, ensuring your property stays compliant and you avoid costly penalties.
Ask them exactly what legal tasks they manage on your behalf—and how they stay up to date with changing legislation.
Patchett Homes is a member Deposit Protection Service, Gas Safe Register and NICEIC. We also have a dedicated locally based team who are excellent at keeping on top of any legislation changes.
3. Review their marketing strategy
A property sitting empty costs you money, so you need a local estate agent who can market it effectively. Ask where and how they advertise:
- Do they list on major property portals like Rightmove or Zoopla?
- Do they use professional photography?
- What’s their average time to let?
Strong marketing attracts the right tenants quickly, so don’t overlook this when choosing your agent.
4. Ensure they carry out regular property inspections
Regular property inspections are key to ensuring your investment is well cared for. Ask if the agent includes routine inspections as part of their service and how often these are carried out.
Frequent inspections help spot maintenance issues, ensure tenants are complying with the tenancy agreement, and give you peace of mind that your property is in good hands.
5. Check their fees & charges
It’s important to be clear on what you’ll be paying for upfront. Ask the agent to provide a breakdown of their fees and charges—including any hidden costs like renewal fees or advertising charges. Some agents may charge a flat fee, while others may take a percentage of the rent.
Make sure the fees align with the level of service you’re getting, and ensure there are no surprises down the line.
Some letting agents may receive a commission from contractors for repairs and maintenance work they arrange. It’s important to ask if the agent charges any commission on contractor services—as this can sometimes result in inflated costs for you.
Being aware of this ensures you’re not paying more than necessary for repairs or maintenance, and that the agent’s recommendations are genuinely in your best interest.
6. Look at their reviews and testimonials
One of the best ways to gauge an agent’s performance is to hear from their past clients. Look up reviews and testimonials online—on platforms like Google, Trustpilot, or social media. Don’t just focus on the positive reviews—pay attention to how the agent responds to any negative feedback as well.
A strong track record of satisfied clients is a solid indicator that the agent is trustworthy and effective.
Checking off these six points before choosing a letting agent will ensure you make a well-informed decision. If the agent meets all these criteria and you feel comfortable working with them, it’s a good sign that you’ll be in capable hands.
Choose a trusted letting agent that knows your area
If you are thinking of letting your property in or around Clayton, Queensbury & the Bradford area, Patchett Homes should definitely be on your shortlist of letting agents. We have been serving the local area for over 180 years, so no one knows the local property market like us. Pop in and have a chat, or get in touch with the office via phone or email. We can’t wait to speak with you.
Tel: 01274 882 331
Email: info@patchett-homes.co.uk
